Comprehensive guidelines for using KATOS services including Digital Payments, Local Shopping, Food Ordering, and Ride Booking.
Effective Date: January 1, 2024
Last Updated: March 15, 2024
KATOS INDIA PVT LTD ("KATOS", "we", "us", "our") provides an integrated super app platform offering four core services. This Service Policy outlines the terms, conditions, and guidelines specific to each service.
Mobile/DTH recharge, bill payments, FASTag recharge, and utility payments with secure transaction processing.
Grocery & daily essentials delivery with hyperlocal service similar to Zepto & Blinkit.
Restaurant food delivery with live tracking, multiple restaurant options, and secure payments.
Bike taxi and cab services with real-time tracking, nearby driver discovery, and affordable pricing.
Must be 18+ years, have a valid Indian mobile number, and provide accurate information during registration.
Users are responsible for maintaining account security and reporting unauthorized access immediately.
Services cannot be used for illegal activities, fraud, or violation of applicable laws.
Security Note: All transactions are secured with 256-bit SSL encryption. We never store your complete payment card details on our servers.
| Service Type | Processing Time | Service Charges | Validity |
|---|---|---|---|
| Mobile Recharge | Instant to 5 minutes | No charge (Standard plans) | As per telecom operator |
| DTH Recharge | Instant to 10 minutes | No charge | As per DTH provider |
| Utility Bills | 15 minutes to 2 hours | ₹0-₹10 per transaction | Bill cycle specific |
| FASTag Recharge | 5-30 minutes | No charge | Until balance exhausted |
| Product Category | Quality Assurance | Return Policy | Replacement |
|---|---|---|---|
| Grocery Items | Freshness guaranteed | Within 2 hours of delivery | Same day replacement |
| Packaged Foods | Check expiry dates | If expired/damaged | Next day replacement |
| Daily Essentials | Quality checked | Defective items only | As per availability |
| Personal Care | Sealed packaging | Unopened items only | Not applicable |
Important: For quality complaints, users must report within 2 hours of delivery with photographs. Perishable items cannot be returned after 2 hours.
| Situation | Cancellation Allowed | Refund Type | Processing Time |
|---|---|---|---|
| Before restaurant acceptance | Yes, 100% refund | Full refund | Instant to 2 hours |
| After restaurant acceptance | No (Contact restaurant) | Restaurant discretion | 3-7 days if approved |
| Delivery delay >60 minutes | Yes | Full refund | 3-5 working days |
| Wrong/Incomplete order | Partial refund | Item value refund | 5-7 working days |
Food Quality: KATOS is not responsible for food quality, taste, or hygiene standards of restaurant partners. Users should check restaurant ratings and reviews before ordering.
| Vehicle Type | Base Fare | Per KM Rate | Per Minute Rate | Night Charges |
|---|---|---|---|---|
| Bike Taxi | ₹20 | ₹8/km | ₹1/minute | 20% extra (10PM-6AM) |
| Mini Cab | ₹40 | ₹12/km | ₹2/minute | 25% extra (10PM-6AM) |
| Sedan Cab | ₹60 | ₹15/km | ₹2/minute | 25% extra (10PM-6AM) |
Service Availability: All KATOS services are subject to availability in your location. We reserve the right to modify, suspend, or discontinue any service without prior notice.
KATOS integrates with third-party services including payment gateways, delivery partners, restaurants, and driver partners. We are not responsible for:
General Support: care@katos.in | +91 8434623937 (9AM-8PM)
Payment Issues: payments@katos.in | +91 70919 59527 (24/7)
Shopping Support: shopping@katos.in (9AM-10PM)
Food Order Issues: food@katos.in (8AM-12AM)
Ride Support: rides@katos.in (24/7)
Registered Office:
CF-1107, Fusion Ufairia, Sector 16B,
Greater Noida West, Gautam Buddha Nagar,
Uttar Pradesh, India - 201318
Emergency Support: For immediate assistance during rides or safety concerns, use the emergency button in the KATOS App. This notifies local authorities and your emergency contacts.
We may update this Service Policy periodically to reflect changes in our services, legal requirements, or business practices. Updated policies will be posted on this page with a revised "Last Updated" date.
Material changes to service terms will be notified through the KATOS App or via email. Continued use of our services after policy updates constitutes acceptance of the modified terms.
By using KATOS services, you acknowledge that you have read, understood, and agree to abide by this Service Policy along with our Terms & Conditions and Privacy Policy.
For service-related queries, contact us at care@katos.in or call +91 70919 59527